Online reputation management in Malappuram

• A review request routine by WhatsApp or SMS after discharge or consultation, sent only to patients who agreed to be contacted
• QR cards handed over with the bill or discharge papers, and short scripts for reception and billing staff on asking every patient the same neutral way, with no review targets and no pressure
• Reply drafts for every new review in English or Malayalam, approved by you and posted within an agreed time
• Separate monitoring of individual doctors' ratings on Google and Practo
• Alerts for new reviews and for mentions of your institution or doctors in news and social media
• A monthly insight note for management on what patients praise and complain about, such as billing clarity, waiting time or parking

1. 1
   Baseline. We record ratings, review volume, reply rate and recent complaint themes on every platform, and compare them with nearby competitors in Malappuram. We look at what a patient near Down Hill sees when they search your specialty today.
2. 2
   Set up. We claim and correct listings, agree when and how patients are asked for reviews, and build consent capture into the request.
3. 3
   Train. We run short sessions for front-desk and billing staff on asking every patient for a review the same neutral way, with no targets or pressure, and on logging complaints properly.
4. 4
   Reply and report. We draft replies to every review for quick approval, flag serious ones to you as a priority, and report rating trends and recurring issues every month. The first review happens in person or on video, whichever suits the drive from Kochi.

Malappuram town is the headquarters of what was Kerala's most populous district at the 2011 Census, with government and mid-sized private hospitals, clinics and labs around Kottappadi and Down Hill. The Government Medical College is in Manjeri, and Perinthalmanna and Kottakkal also have private hospitals, each within about 25 km, so the town's providers compete with all three. Many families have members working in Saudi Arabia, the UAE or elsewhere in the Gulf, and decisions about a parent's surgery or a delivery are often talked through on WhatsApp with them. Patients search in Malayalam or Manglish, and many women look specifically for a lady doctor.

We run online reputation management by specialty, because fertility and IVF clinics and orthopaedic hospitals in Malappuram are searched for in different ways:

• Fertility and IVF clinic marketing in MalappuramWith many husbands working in the Gulf, couples in Malappuram often plan fertility treatment around a short leave, so a clinic that sets out timelines, what can be done before the husband arrives and how to consult by video is easier to choose.
• Orthopaedic hospital marketing in MalappuramFootball is played and followed intensely across Malappuram, from local sevens tournaments to league matches, so knee and ankle injuries among young players are a regular reason people look for an orthopaedic surgeon here.
• Maternity hospital marketing in MalappuramExpectant mothers in Malappuram often weigh a nearby hospital against a bigger one in Manjeri or Perinthalmanna, and the decision is usually made with family, so labour-room facilities, newborn care arrangements and the obstetricians' OP days need to be clear in Malayalam and easy to forward on WhatsApp.
• Cancer centre marketing in MalappuramMalappuram is where Kerala's volunteer-led neighbourhood palliative care networks first took root in the late 1990s, so many families know home-based palliative support, and a cancer service is expected to work alongside local palliative groups and speak about treatment gently and without promises.

A working request routine and reply process is usually running within the first month, and review volume often rises once staff start asking consistently. The average rating moves slowly, over several months, because it reflects patient experience, which we can help you hear and act on but cannot manufacture. Reputation management is usually a monthly retainer, often combined with Google Business Profile management. Scope depends on the number of locations and doctors monitored, the platforms covered, expected review volume and whether staff training is included. Extra support during a review attack or a media issue can be added on agreed terms. See how our pricing works.

Get your free visibility audit on WhatsApp Call +91 90742 52889

From Malappuram, our office opposite Aster Medcity is about 160 km, roughly four hours by road. Malappuram has no railway station of its own; Tirur, on the main line, is about 25 km away. Patients here often search by landmark, such as Kottappadi, Down Hill and Up Hill, so local pages and your Google Business Profile have to use those names.

• Online reputation management in Manjeri
• Online reputation management in Kottakkal
• Online reputation management in Perinthalmanna
• Online reputation management in Tirur
• All healthcare marketing in Malappuram
• Online reputation management: how we work

Can you write reviews for us, or get our staff and their families to post them?

No. Reviews written by the business or its staff, bought, or rewarded with a discount break Google's policies, can be removed by the platform and can be treated as misleading under consumer-protection law. What we do is make it easy for every patient who agreed to be contacted to leave their own review, asked the same neutral way, and reply to every review that comes in. The NMC's October 2026 advertising guidelines also bar doctors and hospitals from soliciting fake, paid or misleading reviews, and say a doctor should not request reviews for professional promotion on social media, so we agree with you, and your legal adviser where needed, who sends review requests and how.

A review accuses one of our doctors of negligence. What should we do?

Do not reply in anger or discuss the treatment, even if the reviewer has shared details publicly. Escalate it to management and your legal adviser first, then post a short, privacy-safe reply inviting the person to contact a named senior person directly. We draft that reply and the internal escalation note, and treat such reviews ahead of routine replies.

How long before the Google rating of our hospital or clinic improves?

Review volume can rise within weeks once staff ask consistently, but the average rating changes slowly, especially if you already have many reviews. It improves fastest when the complaints patients repeat, such as waiting time or billing, are actually fixed, which is why we report those themes to management every month.